Delete your TapTale account

You can delete your TapTale account and its game data at any time, with or without the app. This page is for the TapTale game on Google Play and the App Store.

In the game (immediate)

1. Open TapTale and tap the cog (Settings).
2. Tap Account, then Delete account.
3. Tap Continue, type DELETE and tap Delete.

The account is deleted at once and the game starts over. TapTale has separate worlds (servers, such as S1), and each world has its own account: this deletes your account on the world you are playing. If you played on more than one world, switch to each one (Settings → Account → Switch server) and delete it there too, or use the request below to have every world deleted.

Without the game

Send a deletion request with your Player ID. You find it in the game under Settings → Account (the line “Player ID”). If you no longer have the game, tell us which sign-in the account used (Sign in with Google or Sign in with Apple), which worlds you played on, and roughly when you last played. We may ask you to confirm that the account is yours. We delete your accounts on every world within 30 days and reply by e-mail.

The button opens your e-mail app with the request addressed to support@crowncodex.online. Nothing is sent from this page.

What is deleted

• Your heroes, items, gems, gold, progress, missions, mail, settings, age answer, terms acceptance and summon history stored on our server.
• Your arena, Spire and raid ranks, and your guild membership (a guild you lead passes to another member; a guild left empty is deleted).
• Your display name, your chat messages (guild, World and friend messages), your friends and friend requests, your list of blocked players and your gameplay statistics.
• Your posts, every photo you uploaded and your profile picture (removed from our storage within minutes), your comments on other players' posts and your likes.
• The account itself and its links to Sign in with Google and Sign in with Apple.
• Unused paid items are lost; deletion cannot be undone.

What is kept

• A record of each store purchase (its order and transaction IDs, the product and the Player ID it was credited to), so a purchase is never credited twice and refunds can be handled.
• A record of each rewarded ad you watched (the ad network's transaction ID, the reward and your Player ID), for the same reason.
• A one-way fingerprint of a linked sign-in that already received the one-time link bonus, so the bonus is never paid twice. It contains no Player ID.
• Your damage in your guild's current weekly raid, until that week ends.
• Reports you sent about other players are kept for moderation, without your Player ID. Reports other players sent about you are kept as moderation records.
• Our database backups keep deleted data for up to 14 days.

Purchase and ad records are kept for as long as the law requires us to keep transaction records; reports about you are kept for up to 1 year. The privacy policy (section 5) has the details.

Players under 13

TapTale is not available for players under 13. If a player answers the age question with “Under 13”, the game stops there and our server deletes the account's game data at once, keeping only that answer and when it was given (so the game stays closed on that device). A parent or guardian can ask us to delete that record too with the form above: the block screen shows the account's Player ID (with a Copy ID button) to put in the form.